FAIRY MAIDS
Frequently Asked Questions
Providing Everything You Need
Why should I hire Fairy Maids?
You can rest assured that all of our professional housecleaners are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We wear our uniforms with pride and confidently carry out services that exceed expectations. We also undergo regular training to ensure that we’re always up to date with all of the latest and greatest cleaning techniques. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.
What should I do before Fairy Maids arrives?
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.
When will Fairy Maids arrive?
While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we can offer arrival windows for your convenience. However, we log your preferences so our services are as minimally disruptive as possible.
What if something is missed?
The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is sometimes not always possible, which is why we back all of our work with a Done Right Promise. We’re happy to correct our mistakes at no additional cost to you when you contact us by the end of the next business day following your service.
